Frequently Asked Questions (FAQs)
  1. How can I place an order? You can place an order directly through our e-Shop. Simply browse our product catalogue, add items to your cart, and proceed to checkout. For bulk orders or special requests, please contact our sales team at
  2. What payment methods do you accept? We accept PayPal and Bank Transfer. All transactions are secured and encrypted for your protection.
  3. How do I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status on our shipping partner’s website.
  4. Do you offer international shipping? Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location. For more details, please refer to our terms of shopping.
  5. Can I customize a model? Yes, we offer customization services for our synthetic bone models to meet specific educational or research needs. For assistance, please contact the Business Development Manager for your region. Their contact details are available in the “Contact Us” section. Alternatively, you can reach our customer service team at
  6. How can I contact customer support? You can reach our customer support team via email at Monday to Friday, 9 AM to 5 PM (GMT+8).