Frequently Asked Questions (FAQs)
- How can I place an order? You can place an order directly through our e-Shop. Simply browse our product catalogue, add items to your cart, and proceed to checkout. For bulk orders or special requests, please contact our sales team at sales@synbone.com
- What payment methods do you accept? We accept PayPal and Bank Transfer. All transactions are secured and encrypted for your protection.
- How do I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status on our shipping partner’s website.
- Do you offer international shipping? Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location. For more details, please refer to our terms of shopping.
- Can I customize a model? Yes, we offer customization services for our synthetic bone models to meet specific educational or research needs. For assistance, please contact the Business Development Manager for your region. Their contact details are available in the “Contact Us” section. Alternatively, you can reach our customer service team at sales@synbone.com.
- How can I contact customer support? You can reach our customer support team via email at sales@synbone.com Monday to Friday, 9 AM to 5 PM (GMT+8).
What material properties SYNBONE can provide about their models used in biomechanical studies and material testing?
SYNBONE bone models and generic blocks are made from polyurethane material. Mechanical Properties of Synthetic Bones Made by Synbone: A Review
For all models, only density information if not already stated, is available on request.
For all the 0040 series blocks additional information such as Compressive strength and other mechanical properties are also available.
What kind of SYNBONE Digital Models such as CAD or CT data are available?
SYNBONE can provide the CAD files such as ( STL and STEP files), as well as Dicom files ( CT and X-ray) of synbones.
Some examples of digital data: STL. STEP and X-ray data. If you do not find the model you are looking for, email sales@synbone.com